Frequently Asked Questions
Everything you need to know about shopping with Back on Track USA.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your items ship, we will send a second email containing your tracking number so you can follow your package's journey.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental USA. Express shipping options are available at checkout if you need your fashion essentials sooner.
How do I find the right size?
Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different cuts and styles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you ship internationally?
Currently, Back on Track USA ships to all 50 U.S. states and select international territories. International shipping rates and delivery times are calculated at checkout based on your location.